Definition of Conflict Management: Goals, Strategies, Types

Definition of Conflict Management: Objectives, Strategies, Types and Benefits – Is that what is meant by conflict management?, On this occasion About Knowledge.co.id will discuss it and of course about other things that also surround it. Let's take a look at the discussion in the article below to better understand it.

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Definition of Conflict Management: Objectives, Strategies, Types and Benefits

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Conflict management is a process of actions and reactions taken by conflict actors and third parties in a rational and balanced manner, in the context of controlling the conditions and situations of disputes that occur between several parties party.

Conflict management is an approach oriented towards a directive process in the form of communication of conflict actors and third parties and how they can influence the interests and interpretation.

The definition of conflict management according to experts are:

• Minery

Conflict management is an iterative rational process, where the process can occurs continuously and undergoes refinement until a representative model is achieved ideal.

• Howard Ross

Conflict management is a step taken by both actors and third parties in order to direct the dispute towards certain possible outcomes or may not result in an end that is in the form of conflict resolution, and may or may not result in calm, positive, creative, consensus or aggressive.

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Conflict Management Goals

The objectives of conflict management are as follows:

• Prevent the occurrence of a disturbance to members of the organization, so that they can focus on the vision and mission of the organization.
• Increase the creativity of organizational members by taking a benefit from the conflicts that occur.
• Building mutual respect among fellow members of the organization and also respecting diversity.

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Conflict Management Strategy

There are five basic steps in understanding conflict management according to Stevenin, which are as follows:

• Introduction

Namely recognizing the problems that are happening, who is involved in the conflict, what the circumstances were when there was a conflict.

• Diagnosis

Is an analysis to do or find out the cause of the conflict. So to do this, it is necessary to have a method that is correct and has been tested and focuses on a major problem in the conflict that occurs.

• Agree on a Solution

Namely determining and finding the most appropriate solution to resolve the conflict. Then the solution is discussed together with the parties to the conflict and asks for assistance from the middle party. Then all parties carry out the implementation of the agreement.

• Implementation

Is a process of implementing the agreement that has been made. All parties involved in the conflict must be able to accept and also implement the agreement as well as possible.

• Evaluation

It is an important thing to do, namely to assess whether the implementation of the agreement is going well. With this evaluation, an organization can take alternative approaches to other conflicts that may occur.

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Types of Conflict Management

Types of conflict management according to Dawn M. Baskerville consists of six types, including the following:

• Avoiding

Is an individual or organization that generally tends to avoid conflict. This means avoiding everything that is related to things that are sensitive and have the potential to cause conflict.

• Accommodation

Accommodating is an activity in gathering various opinions from various parties involved in a conflict. So that by collecting opinions, an organization can seek or find a way out while still prioritizing one of the conflicting parties. However, this method can still lead to new conflicts and needs to be evaluated periodically.

• Compromising

That is a way that tends to pay attention to the opinions and interests of all parties. Compromise is a way of resolving a conflict that is carried out by negotiating on the conflicting parties and looking for a way out or a middle way for the common good.

This compromise is one way to resolve problems without creating new conflicts or problems.

• Competing

Competing is one way to resolve a conflict by directing the conflicting parties to compete with each other and win the interests of each.

Competing is one of the backup strategies that is less effective because in the end there will be one party who is stronger and defeats one party.

• Collaborating

Collaborating is a way to resolve conflicts that is done by working together to get the same results satisfactory because all parties synergize in solving a problem while still paying attention to the interests of all parties party. This means that the interests of the conflicting parties are achieved and produce a win-win solution.

• Conglomeration (Mixtured Type)

Conglomeration is a conflict resolution by combining the five types of conflict management mentioned above. However, this type of conflict management requires considerable time and energy in the conflict resolution process.

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Benefits of Conflict Management

Some of the benefits of conflict management include the following:

• System Evaluation

An organization cannot conduct an evaluation of the effectiveness of the system if there is a conflict in it. The existence of a conflict makes the organization will be able to identify whether the system implemented is running well or needs an improvement.

• Developing Competence

The existence of good conflict management handling so that it will improve and develop the competence of an organization, especially in terms of non-technical competence. Then the conflict management strategy can improve the organization in dealing with internal conflicts will be stronger.

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