6 Definition of Services According to Experts (Full Discussion)
6 Definition of Services According to Experts (Full Discussion) – If we want to pay motorbike or car taxes and we don't have time to take care of it, we can ask for help from a service bureau. Or we want to learn to drive a car, there are places that sell their services to teach us to learn to drive.
6 Definition of Services According to Experts (Full Discussion)
There are many more such as making a SIM, managing KTP and others, none other than using other people's services. So if we talk about services, what are services? Here we will discuss it, see the following review.
Definition of Services
In general, services are the giving of a visible action or performance from one party to another. Simultaneously services are consumed by both parties where the interaction between the service provider and the recipient of the service affects the outcome of the service. Another definition describes services as identified activities that are abstract or invisible in nature planned to meet the satisfaction of certain parties. The following is a review of the meaning of services according to experts.
Definition of Services According to Experts
The following is the definition of services according to experts.
1. Djaslim Saladin
Services are activities or benefits that are intangible and do not result in ownership that are offered by one party to another.
2. Christian Gronross
Service is a process consisting of a series of intangible activities that occur between customers and service employees that are provided as a solution to problems from customers.
3. Norman
Service is an action and interaction in the form of social contact between producers and consumers which is more than just an unhindered result.
4. Zeithaml and Bitner
Services are economic activities with expenditure (output) other than products that are consumed and produced at the same time that provide added value and are intangible for buyers.
5. Adrian Payne
Services are economic activities that have intangible values or benefits associated with them. Involves interaction with consumers or with property but does not result in a transfer of ownership or ownership.
6. Philip Kotler
Service is an action offered by one party to another that is abstract or intangible and does not result in a transfer of ownership.
Thus our brief discussion this time about 6 Definition of Services According to Experts (Full Discussion), May be beneficial to us all. Thank you 🙂
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