Ambassador Is: Definition, Characteristics, Roles and Benefits

Ambassador Is: Definition, Characteristics, Roles and Benefits – Ever heard of the word Ambassador? Surely never right? According to KBBI, ambassador means ambassador, but what is meant is ambassador for a particular product. Want to understand more? Let's take a look at the article below.

Ambassador Is: Definition, Characteristics, Roles and Benefits


Ambassadors or brand ambassadors are individuals or groups designated as icons or identities to represent certain products as the best image representation of a product, so that consumers can be attracted and invited to buy or use products with expertise and attractiveness, or sometimes also referred to as a brand Ambassadors

The appointment of a brand ambassador is usually represented by a celebrity or athlete who is a role model for the wider community. Brand ambassadors are self-evident in that they act as representative marketing tools the achievement of individualism, the triumph of humanity and the commercialization and commercialization of things product.

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The use of brand ambassadors is tried by the industry to influence or invite consumers. This aims to attract consumer attention in using the product, especially because the selection of brand ambassadors is usually based on a person's image.

Brand Ambassador is a marketing term for a person or group assigned by an organization or industry to promote a brand in the form of a product or service.

The definition of a brand ambassador is a person or group appointed as an icon or identity to represent certain products as a representation the best image of a product so that consumers can be interested and encouraged to buy or use products with strength, power and energy pull.

In other words, the notion of a brand ambassador is a person or group who has popularity, ability, attractiveness, and the ability to spread a message or represent a product or service to associate consumer.

Brand ambassadors must be aware of industry self-evident in appearance, behavior, values ​​and ethics. A key element of Brand ambassadors is their ability to use advertising strategies that empower customers and entice audiences to buy more products.


Understanding Ambassador According to Experts


According to Gita and Setyorini (2016)

Brand ambassadors are cultural icons or identities where they act as a marketing tool representing the achievement of individualism, human fame, and the marketing and marketing of a product.

According to Doucett (2008)

A brand ambassador is someone who has a passion for the brand wants to introduce it, and even voluntarily provides information about the brand.

According to Lea Greenwood (2012)

Brand ambassadors are tools used by companies to communicate and engage with the public in hopes of increasing sales.

According to Royan (2004)

A brand ambassador is someone who is trusted to represent a particular product. Brand ambassadors are used by companies to influence consumers or invite them to use a product. Selection of brand ambassadors are usually well-known celebrities.

Ambassador Is: Definition, Role Characteristics and Benefits

Characteristics of Ambassadors

According to Lea Greenwood (2012), there are several characteristics that need to be considered in determining brand ambassadors, namely as follows:

  • Transparency is when a celebrity endorses a brand associated with their profession.
  • Conformity, is a key concept in Brand ambassadors ensuring that brands and celebrities match.
  • Credibility, is the level where consumers see that the source (ambassador) has expertise or relevant experience and sources can be trusted to provide objective information and not normal.
  • Attractiveness is an attractive non-physical appearance that can support a product or advertisement.
  • Power, is the charisma emitted by sources to influence consumers, causing consumers to buy or use products.

Meanwhile, according to Royan (2004), there are three characteristics that must be owned by a brand ambassador, namely:

  • Attractiveness (attraction), not only means physical attractiveness, but includes a number of characteristics that can be seen by the audience in supporting: intelligence, personality traits, lifestyle, body athleticism, and etc.
  • Trustworthiness (trust), where the level of trust, dependability, like someone who can be trusted.
  • Expertise, expertise that refers to the knowledge, experience, or skills possessed by a support person related to the topic they represent

The Role of Ambassadors

According to Royan (2004), brand ambassadors in their function to promote a product have the following roles:

  • Give testimony (testimony). If the celebrity personally uses the product, he or she can testify about the quality and benefits of the advertised product or brand.
  • Provide encouragement and reinforcement (endorsement). There have been times when celebrities were asked to star in advertisements for products where they personally were not experts in the field.
  • Act as an actor in the topic (advertisement) that it represents. Celebrities are asked to promote certain products or brands associated with roles in certain programs.
  • Act as a spokesperson for the company. Celebrities who promote products, brands or businesses within a certain period fall under the speaker role group. Their appearance is associated with the brand or product that represents them.

Ambassador Benefits

The appointment of a brand ambassador is usually motivated by a positive image of the brand ambassador so that it can represent the overall product image. According to Lea Greenwood (2012), the benefits of brand ambassadors are as follows:

  • press coverage. Brand ambassadors play a role in shaping the brand image in the eyes of consumers.
  • Changing perceptions of the brand. Brand ambassadors can change brand perceptions. By using effective brand ambassadors, the image and perception of a brand can be supported.
  • Attracting new customers. For companies, a brand ambassador is very important to attract consumers to use their products. This requires compliance with the selection of brand ambassadors to attract consumers.
  • Freshening up an existing campaign. Sometimes consumers pay less attention or forget the company's slogan. Having a brand ambassador makes it easier for consumers to remember company campaigns.

Thus the review from About the knowledge.co.id about Ambassadors, Hope it is useful.

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